These are the terms and conditions of our website and other digital platforms of Mencap.

These terms of use, together with our website’s privacy policy, explain the terms on which you may use our website. Please read these carefully before you start exploring all of our content.  

By using this website, you’re accepting and agreeing to follow these terms of use. If you do not agree to these terms of use, then we kindly ask that you stop using our website immediately, because it’s just not going to work out between us.

This website is owned by the Royal Mencap Society and its registered office is 123 Golden Lane, London, EC1Y 0RT. Its registered company number is 550457 and it is an English registered charity under number 222377 and a Scottish registered charity under number SC041079. We don’t expect you to memorise these numbers.

The term ‘Mencap’ or ‘us’ or ‘we’ refers to the owner of this website. The term ‘you’ refers to the user or viewer of this website. All clear? Splendid.

Access to the website

Access to this website is allowed on a temporary basis, and we reserve the right to remove or change the service we provide on this website without warning.

From time to time, we may limit access to some parts of this website to users who have registered with us. Not for our own amusement, just because it’s necessary sometimes.

Changes to the website

From time to time, we are likely to update sections on this website. However, at any given time, any of the content or information on this website may be out of date, and we are under no obligation to update that content or information.

Whilst we put the hours in to keep this website up and running smoothly, there may be occasions when we need to suspend access to areas of the website, or even close them – for eternity. We will also not be responsible if for any reason this website is unavailable for any time at any period.

Copyright and re-production of content

Mencap owns the name and logo of Mencap and it is registered as a trade mark under number 2484515A. You cannot use it without first getting Mencap’s permission – don’t be afraid to ask, we’re a friendly bunch.

This website contains material which is owned by or licensed to us. This material includes, but is not limited, to, the design, layout, look, appearance and graphics. If any materials, pictures or videos on this website are owned by someone else, it will say they are. It will be your responsibility to get permission to use them from the relevant person or organisation. It’s common sense really: everyone likes good manners.

Everything on this website is for information only and you may only use it for your own use. It must not be used for any profitable gain.

You can use the information on this website to share it with other people as long as you say it came from Mencap. That’s because we’re proud of our work, and we like to have our name on it.

You must not change any information, pictures or videos that you get from this website. You must only use information, pictures or videos exactly as they appear on the website, and if you use a video you got from this website you must not use just part of it. Sorry – that’s just the way it is.

Links to and from this website

Our website may contain links to other websites and resources that are not owned by Mencap. These links are provided for your own information only.

We have no control over the content of third party websites or materials and accept no responsibility for them, as well as any loss or damage that may occur from your use of them.

You are responsible for checking if the information on any other websites that you link to from this website is accurate or correct, as well as anything that you might buy from another website. Mencap is not responsible for your use of any websites that are not owned by us. If we were, we’d never get any work done.

The existence of a link from any organisation’s website to this website does not mean that we approve of the activities or views of that organisation. And it doesn’t suggest any form of association or thumbs-up from us either.

Security of payments

Any payments made via this website are processed via Sage Pay.

We use encryption security software to make sure that payments through our site are as secure as possible. But unfortunately we cannot completely guarantee the security of information and payments processed on the Internet. There are far too many crafty individuals out there for us to make any promises about this.

If you suffer any loss when you give payment information in an email or via other Internet links, this is your responsibility and Mencap and its agents will not be responsible.

Our liability

Commentary, advice and other materials posted by people outside of Mencap on our website should not be relied upon. We do not accept any liability or responsibility arising from any reliance placed on such materials by any visitor to this website, or by anyone who may be informed by any of its content.

Mencap does not accept any liability for loss or damage that you may experience as a result of connection with our website, use of our website, websites linked to or from this website, or any material posted on our website. This includes loss or damage without limitation, indirect or resulting loss or damage, or any loss or damage whatsoever arising from loss of data or profits. We know all this legal stuff is a lot to take in – so drop us a line if any of it doesn’t make sense.

Your use of this website and any disagreement arising as a result of using it is subject to the laws of England and Wales. But we would prefer to stay friends with everyone of course.

Changes to these terms and conditions

We have the right to change these terms of use at any time by posting changes online.

Stay in the loop: check this page from time to time to take notice of any changes made.

Your continued use of this website after changes are posted is taken as acceptance of any updated terms of use.

So, does that all make sense? Great, now go and enjoy our fantastic website!

If you do have any questions about any of the above, please do get in touch by calling our help and advice line: 0808 808 1111.

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